Privacy Policy

1. Introduction

The Work House (“we”, “us”, or “our”) is operated by Synergi Wrkhouse Business Center LLP, registered at 6, The Work House Road, Rambaug Lane 6, Kalyan (West), Thane, Maharashtra – 421301 (PAN: AFEFS5285C, GSTIN: 27AFEFS5285C1ZV). We are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our coworking space and website.

2. Information We Collect

We may collect the following types of information:

• Personal details— name, email address, phone number, and billing information provided during registration.
• Identity & tax details— for members on annual plans, we collect PAN, GSTIN (where applicable), Aadhaar, and company/business details to comply with statutory invoicing, KYC, and tax requirements.
• Usage data— check-in/check-out times, space usage patterns, and device information when accessing our Wi-Fi network.
• Communication data— messages, feedback, and support requests you send to us.

3. How We Use Your Information

• To manage your membership and provide access to the coworking space.
• To process payments and send invoices or receipts.
• To communicate important updates, announcements, and promotional offers.
• To improve our facilities and services based on usage patterns.
• To comply with legal obligations under applicable Indian law.

4. Data Sharing

We do not sell, rent, or trade your personal information to third parties. We may share your data only in the following circumstances:

• With service providers who assist us in operating the space (e.g. payment processors, invoicing and accounting providers), under strict confidentiality agreements.
• When required by law, regulation, or legal process.
• To protect the rights, safety, property, or well-being of The Work House, our employees, our members, other persons, and our workspaces.
• Where a third party is involved in the restructuring, sale, or acquisition of some or all of our business or assets, or otherwise in the event of a merger, reorganisation, or similar corporate event — in which case your information may be transferred to the successor entity subject to this policy.

5. Data Security

We implement reasonable technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your membership is active or as needed to provide services. After cancellation, we may retain certain data for a reasonable period to comply with legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights

Under applicable data protection laws, you have the right to:

• Access, correct, or delete the personal data we hold about you.
• Withdraw consent for marketing communications at any time.
• Request a copy of your data in a portable format.

To exercise any of these rights, please contact us using the details below.

8. Cookies & Analytics

Our website may use cookies and similar technologies to enhance your browsing experience and analyse site traffic. You can manage cookie preferences through your browser settings.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the revised policy.

10. Contact

If you have any questions about this Privacy Policy or wish to exercise your data rights, please reach out via the contact section on our website.